Cherilyn Mackrory, MP for Truro and Falmouth, has welcomed the introduction of a New Homes Quality Board (NHQB), established to give home buyers confidence in the quality of their new build property.
The NHQB is an independent not-for-profit body - established to develop a new framework to oversee reforms in the build quality of new homes and the customer service provided by developers.
The framework will deliver a step change in developer behaviour, a consistently high standard of new home quality and service and strengthened redress for the purchasers of new-build homes where these high standards are not achieved.
Cherilyn said:
“Across Cornwall, we are facing an acute housing shortage. To help address this, the Government is committed to increasing the number of homes being built, and
build quality and customer service must be an absolute priority.
It has been previously stated that new home buyers have less legal protection in their contracts than people who purchase a new mobile phone contract. This has to change, which is why I am pleased the NHQB aims to reform how the house building industry operates and deals with customers.
This will help house building to become a modern, forward-thinking industry and give confidence to customers when they purchase their new home.”
Eddie Hughes, Minister for Rough Sleeping and Housing said:
“It’s crucial developers show more responsibility for the quality of their work while also acknowledging when things go wrong – this helps give vital confidence to buyers, especially at a time of general uncertainty”